Privacy Policy

Underwoods Moving & Hauling ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, contact us, or use our moving and junk removal services.

By using our website or services, you agree to the terms of this Privacy Policy.

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service addresses
• Information related to your moving or junk removal project
• Payment information necessary to process transactions

We may also collect certain information automatically through cookies and similar technologies when you visit our website.

We use the information we collect to:

• Provide moving and junk removal services
• Respond to quote requests and inquiries
• Schedule and manage appointments
• Communicate regarding services and updates
• Process payments
• Improve our website and customer experience
• Comply with legal obligations

We may communicate with customers via phone calls, email, and SMS text messages regarding estimates, scheduling, appointment reminders, service updates, and customer support.

We do not send promotional or marketing text messages without obtaining any required consent under applicable law.

Standard message and data rates may apply based on your mobile carrier plan.

We accept payments through credit cards, debit cards, cash, checks, Venmo, Square, and other approved payment methods.

When electronic payments are processed through third-party payment providers, your payment information may be collected and processed directly by those providers according to their own privacy policies. We do not store full payment card information on our systems.

Our website may use cookies and similar technologies to enhance functionality and improve user experience.

Cookies help us understand website usage and remember certain preferences. Most web browsers allow you to manage or disable cookies through your browser settings.

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

• With payment processors as necessary to complete transactions
• When required by law, court order, or legal process
• To protect our rights, property, safety, customers, or the public

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You may contact us to:

• Request access to personal information we have about you
• Request corrections to inaccurate information
• Request deletion of personal information when legally permitted

We will make reasonable efforts to respond to such requests in accordance with applicable laws.

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Underwoods Moving & Hauling
Email: underwoodsmoving@gmail.com
Phone: (828) 406-8115
Website: underwoodsmoving.com